Terms & Conditions

These terms apply to all services provided by D & A Removals Ltd. These Terms & Conditions apply to all bookings made on or after 9th January 2026. Bookings made prior to this date are governed by the Terms & Conditions in force at the time of booking.

This page is a summary to help customers understand the key points. Our full Terms & Conditions form part of your contract with us and are available to read in full with the copy sent with your quotation. 

By accepting a quote or booking a service, you agree to these Terms & Conditions. 

• Quotes are valid for 28 days unless stated otherwise.
• Quotes are based on the information provided at the time. If additional items are added or not declared, extra time/crew/vehicles may be required and additional charges may apply.
• A booking may require a deposit to secure the date.

• Morning bookings have an agreed start time
• Afternoon bookings have an estimated start time only and may change due to traffic, access, weather, or earlier jobs overrunning. 
• No reduction in charges applies due to later arrival, provided the service is delivered within a reasonable time.

• Time-based jobs are subject to a minimum booking period (as agreed at booking). 
• Time is charged in half-hour increments after the minimum period. 
• Charges are based on the actual time taken, not estimates. 
• Waiting time caused by access issues, parking delays, customer readiness, or additional items is chargeable. 
• For longer distance jobs, drive time may be chargeable unless a fixed price is agreed in advance.

To help your move run smoothly, customers must ensure: 

• Clear and safe access at collection and delivery address
• Parking arrangements/permits where needed
• Items are packed and ready (unless packing is agreed)
• Fragile items are clearly marked if customer-packed
• Pets are secured and kept away from working areas

If the customer is not present at delivery, or boxes/rooms are not clearly labelled and no instructions have been provided, items will be placed in suitable rooms at our reasonable discretion.

Customers should be present at the collection property at the start of the move to identify all items to be moved and ensure the property is clear. 

Where the customer is not present, clear instructions must be provided in advance. We cannot be responsible for items left behind or moved in error where instructions have not been given. 

• Full payment is due on the day of the move
• Payment must be made before unloading begins at the destination address.

• Dismantling/reassembly can be provided where furniture is designed to be dismantled
• We are not liable for damage to furniture that has been modified, defective, weakened, or not designed for dismantling. 
• We are not plumbers or electricians. Any basic assistance with appliances is at the customer's risk. 
• We cannot disconnect/reconnect gas appliances or hard-wired electrics.  

We will not move hazardous, illegal, or unsafe items (including fuels, gas bottles, chemicals, flammables, illegal goods). 

If prohibited items are presented, we may refuse to move them and suspend or cancel the service. Charges may still apply for time, labour, and costs incurred.

We may suspend or stop work if conditions are unsafe or unsuitable (e.g. hazards, waste, aggressive behaviour, unsafe access). Where this occurs, the service may remain chargeable for time and costs incurred.

Where items are moved into third-party storage, our responsibility is limited to transport and unloading into the storage provider's care.Once goods are accepted into storage, responsibility for them passes to the storage provider.

We hold Goods in Transit and Public Liability Insurance. Cover is always subject to policy terms, conditions, exclusions and excess. 

• Public Liability covers accidental damage to third-party property, but does not cover goods being moved, carried, packed, or stored by us. 
• Goods in Transit may cover loss or damage to goods while being handled and transported by us, subject to policy limits and exclusions. 

High value items: any item worth over £500 must be declared in writing prior to the move and included on an inventory.

Limit of liability: unless a higher value has been declared and accepted in writing, our liability for goods is limited to £40 per item (subject to the full Terms and Conditions).

• Items packed by us may be covered for loss or damage while being moved, subject to our Terms and Conditions and applicable insurance. 
• We have limited liability for items packed by the customer, except where loss/damage is caused by specific insured events (as set out in the full Terms and Conditions).

Any loss or damage must be reported in writing within 48 hours of delivery.

Where a valid claim is accepted, any applicable insurance excess is the responsibility of the customer. Where a settlement is made, the excess is deducted from the settlement amount. 

Cancellations are subject to the notice periods and charges set out in the full Terms and Conditions. Deposits may be refundable depending on the notice provided

In rare cases of extreme weather making travel unsafe, we may postpone the move and will work with you to rebook as soon as possible. 

If you're unsure about anything (access, parking, storage, high-value items, or packing), please contact us before the move.