Terms & Conditions

Quotations are valid for 28 days from the date of the quote being received.  If extra furniture or belongings are not declared and/or are added to the move after receiving your quote, and more time or vans and or men are required than originally quoted to complete the job, further costs will be incurred. 

We will aim to complete each job to a high standard. We will put all furniture where the client desires as long as it is reasonable and safe to do so. We will stack boxes where needed, if  there is not enough floor space to stack boxes we may have to stack boxes higher than normal  to get everything into the property. 

It is the client’s responsibility to make sure their furniture will fit into the new location, and is in a good state of repair to move without damage.  

If clients furniture will not fit into the new property extra costs may be incurred in the transportation to another location.  

We can disconnect and reconnect washing machines but we are not plumbers and do so at the client's own risk. We can disconnect dishwashers and fridges as long as there is space to do so and that the pipes and fittings are in a good state of repair. Leaking pipes and fittings are not our responsibility. We can only work with what is there and any additional fittings and work is the clients responsibility. It is not our job to remove kitchen work tops or any other kind of carpentry work that may be required so that kitchen appliances fit in the new property. If the correct taps are not available or working then it’s the client’s reasonability to get them fixed.     

We cannot disconnect gas cookers, light fittings or electrical appliances that are hard wired into the wall.  

Any furniture that is screwed to the wall like TV wall mounts, curtains and curtain rails, shelving, light fittings, and anything else, should be ready and disconnected by the customer prior to the move.  It is the customer’s responsibility to disconnect and reconnect any TV’s, stereos, computers,  or any other electrical equipment.  

Please note all furniture building/disconnecting services must be agreed prior to the move.  

If we have to move white goods and or any furniture left behind by the previous tenants in your new property additional charges may be incurred. 

We can move pianos but only from the ground floor to the ground floor.  

We can take furniture out of a window if required but we will not take responsibility for any damage caused in doing so, unless caused by our negligence. This is a risky and dangerous way to move furniture, we would be doing so purely to try to help you out. We would advise that you make other arrangements for your furniture like storage if they don’t fit into your property through conventional access. We can not remove the window itself, a professional window person should be arranged prior by the client. 

We accept no responsibility for damage or breakage to items that have not been packed or protected by adequate means.  

Double walled boxes should be used.  

Glassware, picture frames, canvases. Ornaments and anything else considered  “delicate” must be wrapped in paper or bubble wrap.  

Boxes that are not sealed and correctly padded may cause damage, so please make sure boxes  are not overloaded and correctly sealed. It is the customer’s responsibility to ensure that the items will fit in the new premises.  

We should not take any liquids in the van or hidden in any boxes, any damage from liquids that have been put in boxes or in the van is at the client's risk.  

TV’s or audio equipment or any other electrical equipment must be correctly packaged in a protected box. Electrical equipment that is not boxed is to be moved at the client’s risk and  not covered by our Insurance.  

Old pots with plants can crack and break just by moving them due to weather damage. Plants that have wooden pots that are weathered or moldy or cracked will be moved at the clients  risk.  

It is the customer’s responsibility to check everything in the house flat or storage has been loaded into our van’s before leaving the property.  

The customer should remain on site throughout the removal unless agreed prior otherwise.  

There should be reasonable access in and out of your property. 

The customer should be packed and ready to move from the time scheduled, unless we have agreed to pack and move on the day.  

Removals that are booked in the morning will have a specific agreed start time.  Removals that are booked in the afternoon will have an estimated start time. We always try to stick to the schedule but please be aware that every removal is different and there are many factors out of our control like traffic, parking, access, weather, we can’t be in two places at once.  

If a morning removal runs over, we would appreciate your understanding and patience, the  afternoon start time can be much later than estimated. This is why it is an estimated time of arrival in the first place, which is subject to change. There will be no deduction of cost if we are later than our estimated time of arrival (we will aim to deliver the service within a  reasonable time, but this could be a few hours later than estimated). 

We charge in half an hour increments after the original minimum time has been agreed (3  hours). If a job goes into the next half an hour, for example, if a move takes from 12-3:35pm, this job would be rounded up to 4 hours.  

Jobs that are 30 miles + will have the drive time charged from leaving our depot in Calne and  or Calne area to returning to the depot. Unless a set price has been agreed.  

Please be aware that even though we will do our best to estimate job lengths, jobs may take longer than estimated. Moves will be charged for the time that they actually take to complete.  

Due to the nature of removals there are many factors that can increase job length that are out of our control.  

The current UK law requires that workers have the right to a minimum of one uninterrupted  20 minute rest break during their working day. This could be a tea or lunch break.  

If you offer our staff a tea break and you are being charged by time, please be aware the charges will continue regardless of the break. 

We can dismantle and rebuild furniture as long as the furniture is designed to do so and in a condition that allows this to happen. This has to be agreed to do so prior to the move. 

Please note flat pack furniture is not designed to be taken apart and rebuilt many times. Even the most experienced and careful of hands cannot help the cheap woodchip from chipping and connecting dowels failing. We will not be liable for the woodchip and dowels failing from disassembly or reassembly.    

Flat pack furniture may lose original rigidity even when correctly rebuilt. We are not responsible if rebuilt furniture loses its original rigidity.  

Some furniture may have been glued or nailed and or may not be designed to be taken apart without damage. We will not be liable for damage to furniture that has been glued or nailed together when taking it apart or rebuilding it.  

Custom made furniture is not made to be disassembled. We can try to do this if needed but will not take responsibility for any damage.  

Some furniture, especially furniture that is old may damage just by taking it apart. We will not be liable for any damage of any furniture that is rotten or moldy or not in a condition to take apart.  

We can deliver boxes subject to availability. We can also collect boxes after the move if they are in good condition and have not been written on. Please don't give us random boxes like amazon boxes etc, we will only collect like for like boxes or boxes that we have delivered. 

Please note, there is a charge of £50 for a delivery of packing materials, which will include both small/medium and large boxes, paper, tape, marker pens, and bubble wrap (if required) unless we are running a promotion of free packing materials.

While we make every effort to provide the agreed-upon number of vans and crew members for your move, unforeseen circumstances such as staff shortages, vehicle issues, or other factors beyond our control may require adjustments on the day of service. In such cases, we will ensure that the minimum necessary resources are provided to complete your move efficiently and professionally.  

Please note that changes to the service do not entitle customers to refunds, as we remain committed to delivering the required service within the agreed scope. 

Dangerous chemicals or hazardous substances, toxic waste, paint tins and gas bottles, live animals, firearms, shotgun casings, drugs or any other illegal goods. 

We will require full payment for any service upon completion. We will send you an invoice which can be paid either by debit or credit card, online banking or cash. 

A 10% deposit is required upon acceptance of our quote to secure your move with us with a provisional date. 

Our customers have the right to cancel their bookings

Your 10% deposit that has already been paid to secure a provisional booking or confirm the service is refundable if more than 72 hours’ notice is provided.   

For cancellations made within 72 hours of the first scheduled service (e.g, packing or removal), 100% of the total bill will be charged, and no refunds will be issued.